Phelps 2020 Professional Services Trend Check

Here are the top 3 trends that should be influencing your decision on who to work with when choosing your next human capital partner. Whether you are embarking on a search, seeking new ways to harness change management strategies or identifying and working with emerging talent, we have deep expertise to ensure your goals are not just met, but exceeded. 

Trend #1 Competitors are becoming increasingly digital and agile.

Human Resource Implication:  Professional leaders need to ensure they have a long-term yet flexible vision that allows them to adapt as required to transformational changes being brought by the speed of technology adoption and innovation in the market. 

Trend #2 Disruptive change inside this sector will require organizations to retain the best resources available to help them succeed in this ever-changing market.

Human Resources Implication: The need for leaders with unique skill-sets is on the rise, therefore, organizations need to adapt their business models to attract these scarce talent and ensure they have the right leaders in the right positions at the right times. Organizations powered by the best human capital available will be the ones who stand out from the rest.

Trend #3 AI will continue to deliver value to every industry, enabling new business models, streamlining service offerings, but also increasing customer knowledge and unearthing new needs and demands as digital and technological change continue to unfold.

Human Resource Implication:  Greater investments will be required to support leaders to formulate best-in-class service offers that are transparent and efficient. Future-facing, multidisciplinary teams will be needed to ensure every touchpoint of the customer journey is meeting and exceeding client’s expectations. Clients will be drawn to organizations that offer transparency and true care for their needs.