About iGaming Ontario

iGaming Ontario leads the Province of Ontario’s commercial internet gaming sector. Now in its third year, the market spans 50 licenced operators and 82 gaming websites. As the agency responsible for conducting and managing iGaming on behalf of the Province, iGaming Ontario focuses on building a safe, sustainable, and healthy market that puts player protection, responsible gaming, and integrity at its core. Guided by its vision to Lead the World’s Best Gaming Market, iGaming Ontario continues to expand its capacity in responsible gaming programs and player protection tools to ensure the sector operates in the public interest.

About the Role

iGaming Ontario is seeking an experienced program leader to be our first Director, Player Programs to report to its Chief Responsible Gaming Officer. This role will provide strategic leadership for the development, implementation, and management of iGaming Ontario’s multiyear responsible gaming and player protection strategy and program. In this key role, the Director, Player Programs will champion player protection initiatives, promote safe gambling practces, and strengthen responsible gaming maturity across Ontario’s igaming sector.

Key Responsibilities

Strategy & Program Leadership

• Lead the development and execution of iGaming Ontario’s multi-year Responsible Gaming and Player Protection Strategy, including clear goals, priorities, and KPIs.
• Oversee the full Responsible Gaming and Player Protection Program, ensuring strong governance, continuous improvement, and effective tools, policies, and resources for operators and players.
• Identify and advance new responsible gaming and player protection opportunities informed by evidence-based research and industry insights.

Governance, Oversight & Performance Measurement

• Establish and monitor program metrics and evaluation frameworks to assess impact, effectiveness, and operator performance.
• Collaborate with the Operator Partnerships team to design and oversee the governance model for operator responsible gaming performance, including monitoring, analytics, assurance, and consequence/recognition mechanisms.

Player Protection & Supports

• Oversee the development and ongoing management of iGaming Ontario’s player protection supports and tools to ensure they are effective, accessible, and aligned with public-interest objectives

Research, Data & Policy Insight

• Lead the strategy and direction of iGaming Ontario’s responsible gaming and player protection research and data-sharing program, ensuring alignment with public-interest priorities and informing policy development.

Stakeholder Engagement & External Leadership

• Provide strategic leadership in stakeholder engagement related to responsible gaming and player protection, including identifying and managing key stakeholders, developing engagement strategies, resolving risks and conflicts, gathering feedback, and representing iGaming Ontario through industry collaboration and outreach.

People & Team Leadership

• Build and lead a high-performing team by setting priorities, allocating resources, coaching staff, and supporting performance management and talent development.

Qualifications

• A bachelor’s or master’s degree in Public Policy, Behavioral Science, Health Program Administration, or a related field.
• Minimum of 10 years of combined senior manager and director level experience.
• Strong program-management experience, including oversight of technology solutions and advanced knowledge of policy/program creation and evaluation.
• Knowledge of gaming industry, responsible gaming and player protection tools are an asset or related industry and social responsibility programs.
• Strong knowledge in research methodologies, statistics, and data analysis.
• Proven project-management skills with the ability to meet tight deadlines and adapt to changing priorities.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build trusted relationships across internal teams, operators, and external stakeholders.

At iGaming Ontario, we offer:

• A comprehensive benefits program that includes dental, vision and drug coverage.
• Defined-benefit pension plan.
• Wellbeing account to support your mental, physical, and social wellbeing.
• Access to mental health benefits, free counselling, and support services.
• Professional development reimbursement.
• Paid volunteer time off.
• Paid parental leave top up.

iGaming Ontario is an equal opportunity employer that encourages all qualified candidates to apply.

As an organization shaping the future of iGaming in Ontario and beyond, our success is built on curiosity, open dialogue, and freedom of thought. We strive to foster a culture where every team member feels empowered to challenge assumptions, explore new ideas, and create opportunities for innovation in our sector. We invite you to share how your own unique background, expertise and ideas would enrich our team. Disability related accommodation is available upon request during the recruitment process.

To apply for this key role, submit your application below.

Application deadline: April 1, 2026
Salary Range: $152,570 to $195,405

AI will not be used in the candidate screening process.

The posting for this position is for an existing vacancy.

The successful candidate must be eligible to work in Canada and will be subject to a criminal background check. The place of work will be 4711 Yonge St., Toronto.

To learn more information, visit our website at https://phelpsgroup.ca/