Ontario Public Service – ADM, ServiceOntario
About ServiceOntario
ServiceOntario is the front door to government for the people and businesses of Ontario, delivering essential services at important moments in everyday life. With a focus on making access to government services simple, convenient, and trustworthy, ServiceOntario operates across in person, online, and phone channels, working in close partnership with ministries and the broader Ontario Public Service. Guided by a strong commitment to customer centred design, innovation, and inclusive service delivery, ServiceOntario plays a critical role in improving experiences for the public, supporting economic growth, and enabling effective, sustainable government services across the province.
A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario.
About the Role
The Associate Deputy Minister, ServiceOntario provides strategic executive leadership and oversight for ServiceOntario, ensuring the integrated, streamlined, customer-focused, and cost-efficient delivery of provincial services aligned with government priorities. Guided by the 2025–28 ServiceOntario Delivery Plan, the role advances key objectives focused on improving customer experience, enabling economic growth, and strengthening sustainable, scalable service delivery models. The position plays a central leadership role in advancing major modernization initiatives, including the One Contact Centre rollout, vital events modernization, AI-enabled fraud prevention, and the evolution of alternative service delivery models across the province.
Key Responsibilities
Strategic Executive Leadership & Service Renewal
- Lead teams through the transformation of business lines, setting clear direction, empowering leaders, and embedding a culture of continuous improvement across the organization.
- Champion and enable the delivery of scalable, digital-first, and customer-focused service models, aligning people, capabilities, and ways of working to achieve sustainable, enterprise-wide impact.
Enterprise Service Delivery & Partnerships
- Advance enterprise service delivery initiatives in collaboration with more than 75 ministry partners across government
- Oversee automation, expanded online access, and alternative delivery models to improve access, efficiency, and outcomes
Governance, Accountability & Risk Management
- Ensure strong governance, accountability, performance oversight, and enterprise risk management aligned with government priorities
- Provide strategic planning, high-level briefings, and advice within a complex public-sector and political environment
People Leadership & Organizational Stewardship
- Provide inclusive, values-driven leadership for an organization of approximately 2,800 employees, strengthening culture, engagement, talent development, and workforce capacity to support current and future service delivery needs.
- Lead people through sustained, complex change, supporting teams through multiple concurrent transformation initiatives while maintaining morale, service excellence, fiscal discipline, and public trust.
Competencies Required for the Role
- Senior executive leadership experience leading large, multidisciplinary teams within complex public-sector environments, building strong culture, engagement, accountability, and high-performing organizations.
- Demonstrated commitment to equity, accessibility, and inclusion, reflected in leadership approach, decision-making, and organizational practices.
- Postsecondary education in public administration, business, policy, or a related field; an advanced degree is considered an asset.
Salary Range: $237,402 to $299,063
Application Deadline: Friday May 1, 2026
To apply for this key role, fill out the application form below.
AI will not be used in the candidate screening process.
This is an existing position with a current vacancy.
To learn more information, visit our website at https://phelpsgroup.ca/
How we support diversity, inclusion and accessibility
We foster a diverse and inclusive workplace where employees have the resources and opportunities, they need to be fulfilled and inspired to move Ontario forward. We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact [email protected]. All information discussed related to accommodation will be kept confidential. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: